Model withdrawal form

For consumers · Forbrugeraftaleloven §19 / Consumer Rights Directive 2011/83/EU Annex I(B)

This form is for consumers (natural persons acting outside their trade, business, craft, or profession) who bought a paid PennaPay plan and wish to withdraw within the 14-day cooling-off period. You do not have to use this exact form — you may withdraw by any unequivocal statement (for example, a plain email). Business customers (with a CVR or EU VAT ID) have no statutory withdrawal right; see the Terms of Service.

Your right of withdrawal

As a consumer purchasing a paid PennaPay plan at a distance, you have a statutory 14-day right of withdrawal under the Danish Consumer Contracts Act (Forbrugeraftaleloven) and the EU Consumer Rights Directive (2011/83/EU). This 14-day period runs from the day the contract was concluded.

Because PennaPay is a continuously supplied digital service and you expressly requested at checkout that we begin providing it immediately, your right to withdraw is not extinguished. However, under Forbrugeraftaleloven §25 you must pay a proportionate amount for the service provided up to the point you communicate your withdrawal. We refund the remaining balance to your original payment method without undue delay and in any event within 14 days of the date on which we received notice of your withdrawal (Forbrugeraftaleloven §22 stk. 1). As PennaPay is a digital service, you bear no costs of return or restitution in connection with your withdrawal.

The form

Complete and return the form below only if you wish to withdraw from the contract. Send it to support@pennapay.com.

MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)

To: PennaSystems (CVR 46522036), Carl Jacobsens Vej 35, 2500 Valby, Denmark, email [email protected]

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:

  - Service: PennaPay paid plan subscription
  - Ordered on: ____________________
  - Name of consumer(s): ____________________
  - Address of consumer(s): ____________________
  - Email / account: ____________________
  - Signature of consumer(s) (only if this form is notified on paper): ____________________
  - Date: ____________________

Once we receive your withdrawal, we confirm receipt without undue delay and process any proportionate refund to your original payment method. If you have any difficulty, contact support@pennapay.com.